We have a little mantra here that says 'Do power
differently' and that means eliminate hierarchy, love your customers more,
admit when you're wrong, this idea of eliminating the distance between me and
you, creating a sense of we all rise and fall together, it's more like
eliminating separation because… I don't care [about] the colour of my skin, my
gender, we're all walking the same human path.”
“So, for me, just to embed that language and cooperation
anywhere, especially [at] a utility company, has been my greatest honour.”
“I always say, if you have a lot of power you have to be 10
times more humble because people don't like it already that you have power over
them, so we have to just remind our team that people already feel powerless, so
we have to be a lot more respectful, even when people are aggravated with us.”
Kelly Tomblin
Jamaica Observer
June 8, 2017
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