Wednesday, June 7, 2017

Sir Richard Branson’s thoughts on why businesses fail

The reason businesses fail is “that management pays no attention to little details.  A lot of big companies don’t listen to their staff or customers to get the little details right.  To run a hotel or if you have a smaller company, listen to your people who buy your products. Listen to your staff who are on the frontline. Write the things down that they tell you and then make sure you sort those things out. Suddenly you will have a fantastic company that everybody likes, because there won’t be anything left to write down. You would have sorted everything out and everybody is loving it, so you can go forward to the next step.”

Sir Richard Bronson
Jamaica Observer, June 7, 2017

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