The reason
businesses fail is “that management pays no attention to little details. A lot of big companies don’t listen to their
staff or customers to get the little details right. To run a hotel or if you have a smaller
company, listen to your people who buy your products. Listen to your staff who
are on the frontline. Write the things down that they tell you and then make
sure you sort those things out. Suddenly you will have a fantastic company that
everybody likes, because there won’t be anything left to write down. You would
have sorted everything out and everybody is loving it, so you can go forward to
the next step.”
Sir Richard Bronson
Jamaica Observer, June 7, 2017
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